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Frequently Asked Questions

The following articles address the most common inquiries developers and businesses have while integrating and getting started with Nium. These articles aim to save you time by providing concise, clear answers to technical, operational, and support-related questions.

Whether you are implementing our APIs, exploring our platform's architecture, preparing for production, or ensuring compliance with privacy and security standards, you will find essential information organized across the following categories:

  • Implementation: Focuses on how to integrate Nium solutions efficiently, including API sandbox testing, wallet functionality, and card activation workflows.
  • Platform: Covers Nium's infrastructure, performance reliability, and multi-tenant architecture to ensure seamless operation at scale.
  • Production: Provides details about release management, high availability, and disaster recovery processes.
  • Privacy and Security: Outlines Nium's approach to data encryption, penetration testing, and compliance with international data privacy regulations.
  • Nium Support: Explains how to get help with critical issues, developer queries, and ongoing support.
  • Regex and Accepted Values: Describes the regular expressions (regex) Nium uses to validate inputs and ensure consistent data submission throughout our platform and APIs.

If you are new to Nium, we recommend beginning with Getting Started to familiarize yourself with our platform. Otherwise, explore the specific FAQs below to get the answers you need.

If you have any questions, please don't hesitate to contact your Nium account manager, or Nium support.