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August 29, 2023

Enhancements

For security and to inform customers of any account takeover, notifications are sent in two ways.

    1. Notification by Email

    • The new email template CUSTOMER_UPDATE_EMAIL has been introduced to send email notifications to customers whenever there is any update in the email address or mobile number of the customer.

    • For any change in the email address, notifications are sent to both the previous and updated email addresses.

    • For any change in the mobile number, the notification is sent to the current email address.

    • Currently, this is applicable only for individual customers whose kycStatus is Clear.

    2. Notification by Webhook

    • To send the contact information of the customer prior to the update, three new key-value pairs have been included in the fields parameter:

      • previousCountryCode
      • previousMobile
      • previousEmail

    • The CARD_CUSTOMER_UPDATE_WEBHOOK parameter notifies about the customer’s previous and newly updated contact information to you.

    • Example of the updated field in the request body of the webhook template:
      "fields": {
      "countryCode": "SG",
      "mobile": "67543800",
      "email": "john@xyzmail.com",
      "previousCountryCode": "US",
      "previousMobile": "123456789",
      "previousEmail": "jack@xyzmail.com" },